Treating Customers Fairly

TFLI Limited operates a "fair treatment of customers" policy in order to understand the needs and interests of our clients. Fair treatment of customers is core to our culture and how we behave and conduct our business.

Fair treatment of customers takes into account, not only how we use our client's details, but how we deal with them at all stages of our business relationship. This includes:

• Clients can be confident that they are dealing with a firm where the fair treatment of customers is central to the business culture
• The client will receive the best service possible and their details will be referred to a reputable firm that will provide them with a suitable product or service to meet their needs and requirements
• Clients are provided with clear and non-misleading information and are kept informed of progress as appropriate
• Clients receive a service which is of an acceptable standard and to a level they would expect
• Clients do not face unreasonable barriers in their dealings with us and are provided with clear communication routes and ability to make a complaint

All customers should be dealt with in a fair manner throughout their dealings with us.

Contact Us

By Post:

TFLI Limited (on behalf of TFLI (US) Inc)

First Floor Beechwood Court 

Springwood Way

Tytherington Business Park

Macclesfield

Cheshire SK10 2XG
 

By Telephone: 01625 32 25 55 

By Email: email us at compliance@tfli.us

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